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RETURNS & WARRANTY

If you have a problem with a product, contact AcuTech Scientific Inc. Technical Service Department. Often we can resolve a problem over the phone, saving your time and effort of returning an item. Please be prepared to provide the following information:

Name, company name, address, and phone number

Product name, catalog number, lot and/or serial number and quantity

Purchase order and/or invoice number (including where purchased if other than directly from AcuTech Scientific Inc.)

Detailed description of the problem

If we are unable to resolve the problem, our technical service representative will issue a Return Material Authorization (RMA). Chemical standards must be returned within 10 days from the date RMA is issued. All other products must be returned within 30 days. If a product is not returned within the time limit, or is returned without a RMA, AcuTech Scientific Inc. can refuse to accept it for evaluation or credit.

Important Notice :  If you purchase the product through a distributor, you must get RMA from that distributor.

PROBLEM WITH YOUR ORDER

+1 408-827-1168

Call Return Coordinator if you have problems such as :

You have received the wrong part or quantity

The item you've received is broken or damaged

Items were omitted from the order

If you are returning a product because of an ordering error by the person who placed the order, credit is issued less a 10% restocking fee. There is no fee if AcuTech Scientific Inc. was responsible for the error. An ordering error must be brought to our attention within ten(10) days after the product is shipped, and the product must be returned unused and in good condition. We can not issue credit if the product can not be returned to stock because it is used or damaged. 

PRODUCT TECHNICAL PROBLEMS

+1 408-827-1168

Call or email support@acutechscientific.com to Technical Service if you have problems such as :

You can not get a product to perform properly

You can not duplicate an application chromatogram in our literature

Instructions for using a product are unclear

REPLACEMENT/REPAIR POLICY

(Contact your local AcuTech Scientific Inc. Representative)

Columns and most consumables normally will be evaluated within 7 working days after receipt, unless there are unusual or special circumstances. If you need a replacement immediately, we can send a new product (except for electronic products), but we must invoice you for the item. Credit is issued to your account if the returned product is determined to be defective. If the problem is system-related or was caused by improper use or handling, the item will be returned to you, and the replacement invoice is due. We can not restock used or damaged items.

AcuTech Scientific Inc. will honor the original warranty of resale electronic products. However, if the item is not under warranty, the customer is responsible for all repair costs charged by the vendor.  

GENERAL WARRANTY INFORMATION

AcuTech Scientific Inc. warrants the products it manufactures, except those specifically exempted, to be free from defects in materials and workmanship for 90 days from the date of shipment. This warranty is limited to the original purchaser of the product and is not transferable.

During the warranty period AcuTech Scientific Inc. will, at its option, either repair or replace a defective product, or return to purchaser the price of the item. This limited warranty does not extend to any products that have been damaged as a result of accident, misuse, abuse, or service or modification by anyone.

Except as expressly set forth above, no other warranties are expressed or implied including, but no limited to, any implied warranties of merchantability and fitness for a particular purpose, and AcuTech Scientific Inc. expressly disclaims all warranties not stated herein. In the event the product is not free from defect as warranted above, the purchaser's sole remedy shall be as provided above. Under no circumstances will AcuTech Scientific Inc. be liable to the purchaser or any user for any damages, including the incidental or consequential damages, expenses, lost profits, lost savings or other damages arising out of the use or inability to use the product.

This warranty shall not be applicable to the extent that any provision of this warranty is prohibited by any federal, state, or municipal law that can not be preempted. 

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